{"id":10823,"date":"2025-08-06T03:01:02","date_gmt":"2025-08-06T03:01:02","guid":{"rendered":"https:\/\/staging.hk.uin-malang.ac.id\/?page_id=10823"},"modified":"2025-08-06T03:02:55","modified_gmt":"2025-08-06T03:02:55","slug":"service-satisfaction-survey","status":"publish","type":"page","link":"https:\/\/hki.uin-malang.ac.id\/zh\/service-satisfaction-survey\/","title":{"rendered":"Service Satisfaction Survey"},"content":{"rendered":"
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Student Survey on Services and Facilities<\/a>. Click Here<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Students from study programs<\/strong><\/p>

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A. Service Aspects (Academic and Non-Academic)<\/strong><\/p>

Clarity of service procedures at the Faculty of Sharia<\/strong><\/p>

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Punctuality of services at the Faculty of Sharia<\/strong><\/p>

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Services provided by each department at the Faculty of Sharia<\/strong><\/p>

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Discipline of officers in providing services<\/strong><\/p>

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Competence (knowledge) of staff at the Faculty of Sharia in providing services<\/strong><\/p>

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Friendliness of staff at the Faculty of Sharia in providing services<\/strong><\/p>

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Ease of submitting complaints and suggestions through the web column at the Faculty of Sharia<\/strong><\/p>

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Follow-up\/response to complaints, suggestions, and feedback related to services directed at the Faculty of Sharia<\/strong><\/p>

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Information requests to staff at the Faculty of Sharia<\/strong><\/p>

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Integrity of staff in providing services (free from illegal levies)<\/strong><\/p>

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Suggestions<\/strong><\/p>

  • Increase friendliness<\/li>
  • Hopefully, things will improve in the future<\/li>
  • Improve further<\/li>
  • None<\/li>
  • Be patient and sincere<\/li>
  • Better organization regarding administration or new regulations, with clear explanations and dissemination to all students to avoid confusion and improper assumptions<\/li>
  • My advice as a student of the Faculty of Sharia:<\/li><\/ul>
    1. Information should be delivered transparently (not link within a link) as it disadvantages other students, not because of individual laziness.<\/li>
    2. There are many miscommunications between lecturers and students. For example, the information on thesis title submission was not transparent\u2014announcements were unclear regarding which semester it was addressed to and which semester was registering.<\/li>
    3. Information is often delivered on short notice, so it would be better if everything is well-prepared before deadlines.<\/li>
    4. Information should not only be communicated to insiders or students close to certain lecturers. In essence, please pay attention to disseminating any information made by the faculty properly. If necessary, hold seminars or technical guidance sessions. Honestly, this situation has been very difficult for students.<\/li><\/ol>
      • I have not tried all the services at the Faculty of Sharia, so I am not fully aware.<\/li>
      • Sometimes the remote control for the AC and projector is missing, and the board markers are incomplete or even absent.<\/li>
      • Timeliness for new announcements, especially for final-year students in the Islamic Family Law program, should be more effective.<\/li>
      • No issues with UIN Malang staff, as their performance is very good and advanced. However, regarding lecturers, guidance letters for internships or other matters should be provided to all students, even though it is challenging to do so. It feels uncomfortable when lecturers are unkind to us. Further guidance is hoped for, and may everyone remain healthy. That\u2019s all.<\/li>
      • Hopefully, services and the environment will improve in the future.<\/li>
      • Procedures for services at the Faculty of Sharia should be improved.<\/li>
      • Improvements needed.<\/li>
      • The services at the Faculty of Sharia are good, Alhamdulillah, and hopefully, they will continue to contribute positively to students.<\/li>
      • The service system needs to be improved to be more efficient and effective.<\/li>
      • Services need to be further enhanced.<\/li>
      • Perhaps every classroom should be equipped with air fresheners to prevent bad odors.<\/li>
      • Services at the Faculty of Sharia are very good and responsive. The facilities at the Faculty of Sharia are very satisfactory and comfortable, especially in the classrooms with good chairs, functioning air conditioners that create a cool and comfortable atmosphere, cleanliness, fragrance, and overall excellence at the Faculty of Sharia.<\/li>
      • Services, facilities, and infrastructure at the Faculty of Sharia are already very good.<\/li>
      • So far, there is nothing to improve as the facilities and workforce are already satisfactory.<\/li>
      • Alhamdulillah, it is already good. This positive effort should be continued.<\/li>
      • Hopefully, it gets better.<\/li>
      • Hopefully, services and facilities will be further improved.<\/li>
      • Services at the Faculty of Sharia are good.<\/li>
      • Hopefully, things will improve in the future, as many aspects still need to be addressed.<\/li>
      • Keep up the good work.<\/li>
      • Improve the facilities further.<\/li>
      • As administrative staff, please be more friendly. Not all students are familiar with the procedures, so they can be explained properly or socialized through procedural guides.<\/li>
      • Hopefully, things will get better<\/li><\/ul>

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        B. Facility Aspects<\/strong><\/p>

        Clean and comfortable classrooms<\/strong><\/p>

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        Adequate, orderly, and safe parking facilities<\/strong><\/p>

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        Properly functioning internet\/WIFI facilities<\/strong><\/p>

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        Availability of online learning platforms such as e-learning or other platforms<\/strong><\/p>

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        Neat, clean, and comfortable canteen<\/strong><\/p>

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        Condition and availability of air conditioning (AC) units<\/strong><\/p>

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        Availability of teaching facilities (projectors, desks, chairs, whiteboards)<\/strong><\/p>

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        Availability of supporting facilities (such as laboratories, moot courtrooms, faculty library, and reading rooms)<\/strong><\/p>

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        Availability of sufficient waiting area seating<\/strong><\/p>

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        Availability of adequate sports facilities<\/strong><\/p>

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        Suggestions or Feedback<\/strong><\/p>

        • RKB Building, not all classrooms have properly functioning air conditioning.<\/li>
        • Hopefully, things will improve in the future<\/li>
        • Check the air conditioning in rooms again.<\/li>
        • Parking facilities in Building D could be better organized.<\/li>
        • My feedback regarding services in Building D: please pay attention. Sometimes the security personnel are uncooperative. For example, they don\u2019t help students who struggle with parking or retrieving their bicycles. The security guards just watch.<\/li>
        • Overall good, please continue maintaining the facilities.<\/li>
        • Dedicated sports building for health enhancement, such as a gym for faculty\/university.<\/li>
        • The canteen could be more modern with additional seating and improved hand washing stations.<\/li>
        • Confidential.<\/li>
        • More or less everything is good and fulfilled, but the availability of waiting room seating is lacking.<\/li>
        • Staff-related.<\/li>
        • Insha Allah, everything is good and in accordance with the trust.<\/li>
        • Facilities at the Faculty of Sharia are already very good.<\/li>
        • Quite good.<\/li>
        • For facilities, improvements can be made.<\/li>
        • More openness and optimization of what\u2019s lacking.<\/li>
        • Enough.<\/li>
        • Non-functioning AC in the Shared RKB Building D.<\/li>
        • Fairly good.<\/li>
        • Sufficient.<\/li>
        • Sufficient.<\/li>
        • Please put up a sign that says \u201cno double-locking vehicles\u201d in the parking area of Building D, as it makes it difficult for other students to retrieve their vehicles.<\/li>
        • AC remotes and LCDs should be available in every classroom to avoid having to fetch them repeatedly.<\/li>
        • More air conditioning units should be installed.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Student Survey on Services and Facilities. Click Here Students from study programs A. Service Aspects (Academic and Non-Academic) Clarity of service procedures at the Faculty of Sharia Punctuality of services at the Faculty of Sharia Services provided by each department at the Faculty of Sharia Discipline of officers in providing services Competence (knowledge) of staff […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10823","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hki.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/pages\/10823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hki.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hki.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hki.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hki.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/comments?post=10823"}],"version-history":[{"count":7,"href":"https:\/\/hki.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/pages\/10823\/revisions"}],"predecessor-version":[{"id":10830,"href":"https:\/\/hki.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/pages\/10823\/revisions\/10830"}],"wp:attachment":[{"href":"https:\/\/hki.uin-malang.ac.id\/zh\/wp-json\/wp\/v2\/media?parent=10823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}